We are building an elite team and we are looking for a Director of Customer Success.
Snapsheet is a different kind of company and we take our opportunity seriously. We want people who want to build the next great company, and particularly those who fully understand the role customer service plays in that process. In addition to experience, you must have passion, street smarts, analytical and quantitative skills, creativity, persistence and impressive interpersonal skills. Must be calm and personable under pressure with strong negotiation skills. Seeking someone who can perform well in a highly dynamic, rapidly changing environment.
What You'll Do
The Director of Customer Success is responsible for managing all aspects of customer facing call center operations across multiple product lines. Significant emphasis on developing workforce management processes, quality, coaching and training, and contact center process improvements. A commitment to excellence is demonstrated through continuous staff development programs enhancing employee engagement, service, knowledge, skills, and morale.