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Customer Success Specialist - Bilingual


Snapsheet is a mobile enterprise startup that is disrupting the outdated auto insurance claims process and turning a $120B market on it's head. We are venture backed by Lightbank, 500 Startups, OCA Ventures and New World Ventures. We have locked up contracts with top insurance carriers and are entering hyper-growth mode. We are building an elite team and looking for a Bilingual Customer Success Specialist.

Snapsheet is a different kind of company and we take our opportunity seriously. We want people who want to build the next great company, and particularly those who fully understand the role customer service plays in that process. In addition to experience, you must have passion, writing skills, street smarts, analytical and quantitative skills, creativity, persistence and impressive interpersonal skills. Must be calm and personable under pressure with strong negotiation skills.  Seeking someone who can perform well in a highly dynamic, rapidly changing environment.

What you'll do 

  • Help implement and refine a customer service strategy to ensure the highest satisfaction for customers and clients
  • Take ownership of day-to-day interactions between Snapsheet and its users
  • Use CRM software and develop best practices to track all customer service interactions
  • Meet and strive to exceed individual monthly, quarterly and annual goals

What You Have

  • College degree in communications, marketing or similar degree 
  • Bilingual - Spanish, French, Italian 
  • Experience with CRM software (e.g. Salesforce) Major plus
  • Experience with an Insurance call center and/or general insurance knowledge a plus
  • Expert understanding of customer service process
  • Desire to work in a startup environment, with proactive mindset and minimum need for supervision
  • Persistence and determination to deliver results
  • Excellent communication and management abilities
  • Well organized and strong work ethic
  • Outgoing, personable and fun

What we offer

  • Very competitive salary
  • Significant growth and advancement opportunities
  • 401k, paid time-off, casual dress code and discount on fitness membership
  • Medical, dental and vision coverage
  • Fun, entrepreneurial work environment

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