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Customer Success Manager

Overview
Snapsheet is a mobile enterprise startup that is disrupting the outdated auto insurance claims process and turning a $120B market on its head. We have locked up contracts with top insurance carriers and are entering hyper-growth mode. We are building an elite team and looking for a Customer Success Manager.
 

Snapsheet is a different kind of company and we take our opportunity seriously. We want people who want to build the next great company, and particularly those who fully understand the role customer service plays in that process. The Customer Success Manager will be responsible for overseeing the day-to-day operations for a team of customer success agents. We want someone who knows how to train, coach, and lead a team to meet key performance indicators. Seeking someone who can perform well in a highly dynamic, rapidly changing environment.
 

What you’ll do:

  • Coach and evaluate employee performance to adhere to operational best practices
  • Review weekly QA analysis of team performance
  • Conduct one on ones every other week with each employee
  • Drive daily and monthly team goals
  • Implement strategies to improve individual improvement
  • Address adjuster, customer,and internal escalations
  • Create and update succession plan for your team
  • Complete bi-annual and quarterly reviews
     

What you have:

  • College degree in relevant field preferred or equivalent experience
  • Enjoys coaching and mentoring others to succeed
  • Must be able to multi-task in a high paced environment
  • Agile with change management
  • Persevere through an always changing environment
  • Strategic and are able to plan for the future
  • Strong collaborator and internal communicator
  • Ability to inspire improvement and actualize goals


What We Offer:

  • Competitive Salary based on experience
  • Subsidized gym membership in our building
  • 401k, paid time-off, casual dress code
  • Medical, dental and vision coverage
  • Fun, entrepreneurial work environment – Ping Pong, Softball, Bowling
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