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Customer Success Manager

As a Customer Success Manager at Snapsheet, you are the leader and role model for a team of Customer Success Specialists. You will inspire your team to achieve their daily and monthly team goals in addition to guiding the individuals on your team to succeed in their professional goals. You will be a collaborator and driver in a fast-changing and ever-evolving customer service environment where your opinions and expertise truly matter.

You are someone who takes pride in their work and is looking to make a difference in their next role, with a company whose values and goals you can get behind.

What you’ll do:

  • Coach and evaluate employee performance to adhere to operational best practices
  • Review weekly QA analysis of team performance
  • Implement strategies to improve individual improvement
  • Drive daily and monthly team goals
  • Address adjuster, customer,and internal escalations
  • Complete bi-annual and quarterly employee reviews

What you have:

  • College degree in relevant field or equivalent experience
  • Enjoys coaching and mentoring others to succeed
  • Must be able to multi-task in a high paced environment
  • Agile with change management
  • Persevere through an always changing environment
  • Strategic and are able to plan for the future
  • Strong collaborator and internal communicator
  • Ability to inspire improvement and actualize goals

What We Offer:

  • 401k, paid time-off, casual dress code
  • Medical, dental and vision coverage
  • Fun, entrepreneurial work environment in a brand new downtown Chicago location
  • Subsidized gym membership in our building
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